What type of products can I find in Naturitas?
Naturitas is the largest online store of natural products, where you can find a wide range of products which includes: food supplements (vitamins, minerals, amino acids, omega oils, antioxidants, digestive enzymes, probiotics, etc. ), natural cosmetic products (creams, shampoos, bath gels, hair dyes, sunscreens, skin care, etc.), natural products for athletes (energy bars, food supplements, muscle creams, etc.), plants phytotherapy (capsules, essential oils, Bach Flowers, etc.), and organic food products for all types of diets, intolerances and allergies (vegetarian, vegan, gluten-free, lactose-free, no added sugars, etc.). p>
Where do the products come from?
At Naturitas, we work exclusively with manufacturers and distributors of the biggest brands of natural products from organic farming. All our purchases are made from European suppliers in accordance with the strictest health regulations. The direct agreement with the manufacturers allows us to ensure the authenticity of the products and a longer expiration date.
Didn't find the product you were looking for?
At Naturitas, we offer a very wide selection of natural products and we work every day to expand the catalog, by integrating new brands and new references. If you do not find a specific product, you can send an email to email@example.com. We will try to find the product you indicate or we will take note of the reference for you notify when Now available in our catalog, if possible.
Prices and Guarantees
What guarantees can I have when buying on Naturitas?
To guarantee the security, reliability and legality of your purchases, we have Trusted Shops certification. It is a quality label adopted by more than 20,000 online stores. If you encounter a problem during your purchase and Naturitas cannot be held responsible for it, the company Trusted Shops will take care of it free of charge if you inform us.
Is VAT included on the prices indicated?
Yes, all the prices you find already include the corresponding VAT.
How to buy?
If you know the name of the product you want, we recommend using the search engine, you will find it quickly. If you do not know exactly the product you want, start filtering the main categories that you will find on the home page www.naturitas.ca. You can further search using the filters on the left that you will see in the product lists. When you find the product you are looking for, add it to the cart. Once in the basket, you can continue to search for other products or proceed to payment by clicking on the 'Finish purchase' button.
Is there a minimum purchase?
There is no minimum purchase. At Naturitas, you can buy whatever you want, regardless of the total amount, weight or number of units. In some cases, we may not have the product from the manufacturer, and we may not be able to serve all units of the order. In this case, the money from unused products will be returned to you
How can I modify my personal data?
To modify your personal data, you must log in and click on 'My account'. Then select the "Personal Data" tab to modify your account information or add a new address.
How can I recover my account password?
From the login page, click on "Forgot your password?". We will send you a message with instructions on how to create a new password securely. It is necessary to register at some point before you can recover the password. For privacy reasons, we do not have access to user account passwords.
How can I unsubscribe from Naturitas?
You can cancel your Naturitas account at any time by sending an email to firstname.lastname@example.org to request the closure of your account. The cancellation takes effect in a few hours and you will lose your data as well as the order history. For security reasons, this operation is irreversible and the deleted data cannot be recovered.
How to unsubscribe from the newsletter subscription?
If you no longer wish to receive the Naturitas newsletter, you can click on the button at the end of any newsletter. Don't forget that you will no longer receive our news, advice, offers and exclusive discounts for users.
What payment methods are accepted?
We offer two payment methods so that you can choose the one that suits you best:
- Debit and credit cards : we accept Visa, Mastercard and 4B cards. Payments are managed via the 100% secure payment platform integrated into Banco Sabadell's virtual POS. We recommend this method of payment because, in the event of a request to return the product, the process is more agile and faster.
- PayPal : you can make your payment with a Paypal account
Payment options will appear at the end of the purchase process. It is not possible to pay for the same order with several payment methods.
Shipments and Deliveries
What are the shipping options?
For home delivery with Canada Post (6-9 working days). Our warehouses are in the European Union and the shipping fee depends on the package estimated weight.
Will I receive a notice when my order is shipped?
Yes, when we send your order, you will receive an email with a link from the shipping company. In this link, you can find out the status of the shipment, as well as the tracking code for your order.
When will I receive my products?
When we send your order, you will receive an email with a link from the shipping company. In this link, you can find out the status of the shipment, as well as the tracking code for your order.
Where do you send the products?
We ship everywhere in Canada
What happens if the product received is in poor condition?
Naturitas offers products from organic farming and without preservatives. The products may sometimes not be in good condition and this is why Naturitas undertakes to replace the products in poor condition for reasons beyond the control of the customer. In order to solve the problem and not to send back a product with a similar status, we will surely ask you for the batch number of the product as well as a photo.
Changes and cancellations
How does the reimbursement work?
If a product does not suit you, you can return it, if it has not been used and in its original packaging, within 14 days. we will refund the amount to you by the payment method used during the purchase. You should send an e-mail to email@example.com with your information, the order number and the name of the product you wish to return. We will contact you to clarify the procedure, please do not return the product to us without first contacting us.
Once we received the product in our warehouse we will proceed with the refund in a maximum of 7 days..
For health and safety reasons, we do not accept returns in the following cases:
- Open products, used or unsealed
- Products without their original packaging or whose content is incomplete
- Products damaged during handling by the customer or during return
- Products which do not correspond to the reference originally sent
What happens if I no longer want my order?
If you cancel your order before it is sent, it will be canceled and we will reimburse the amount you paid in full. If you cancel the order or if it cannot be delivered for reasons attributable to the customer (prolonged absence, incorrect delivery address, order not picked up at the collection point ...), after 10 days after the order was issued , it will be returned to our facilities. We will immediately refund the amount less the shipping and return costs.
Promotions and discounts
Promotion of the first order
If this is your first purchase at Naturitas, get a $5 discount with the CANATUNEW coupon! The reduction is obtained by applying the CANATUNEW coupon at the time of purchase. The minimum purchase amount to benefit from this reduction is $60. Cannot be combined with other coupons. Don't hesitate to log in to discover our new offers.
Coupons or promo codes cannot be accumulated. On the other hand, the reductions applied on the prices of the products are maintained if a coupon is used.